![]() You can create a resource account in the Teams admin center. In this step, we'll create the account, assign it a Microsoft 365 Phone System - Virtual User license, and then use it to start creating the call queue. This is similar to a user account, except the account is associated with an auto attendant or call queue instead of a person. Under Privacy, choose Standard - Accessible to everyone on the team and then click Add.Įach call queue that you create requires a resource account. Type a name and description for the channel. In Teams, find the team you just created, click More options (.), and then click Add channel. Next, we'll add a channel to use with the call queue. People you add to a team will receive an email letting them know they are now a member of your team and the team will show up in their teams list. Type the names of the people that you want to have in your call queue, and then click Add.Ĭlick Close. Name your team and add an optional description. We recommend Private for your call queue to avoid people unintentionally becoming part of the queue by joining the team. Next, choose whether you want a public or private team. Then click Create team (first card, top left corner). ![]() A team also provides a voice mailbox for callers to leave a message after hours or if the queue reaches its maximum capacity.įirst, click Teams on the left side of the app, then click Join or create a team at the bottom of your teams list. ![]() This allows members of the queue to chat with each other, share ideas, and create documents or other resources to help them help your customers. When creating a call queue, you can add individual users to the queue, or you can use an existing security group, Microsoft 365 group, or Microsoft Teams team. ![]()
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